Contact Us
We want to hear from you. If you have any complaints, compliments or suggestions on how to improve our service, please direct them through the given channels
How You Can Reach Us
Operating Hours
Sunday - Closed
Monday to Friday 08:00am - 16:30pm
Saturday - Closed
Remote assistance runs till 19:30 pm during the week, and from 10:00 am to 14:00 pm on Sundays
Technical Support
+27 67 644 3407
Finance
- +27 81 575 0458
- finance@kfibre.net
General Support
- (currently offline)
How Can We Help You
FAQs
How do i change my username and password for my router?
To change the password of your router, you can send an email to support@kfibre.net, formally requesting to change the details of your router, or you can speak to one of our on-site technicians who can assist you.
How do I change my subscription?
Changing your subscription is simple and requires reaching out to support@kfibre.net requesting a change in subscription, or reaching out to our onsite technicians who will communicate who can assist you with upgrading or downgrading your subscription.
What is the deal bandwidth for me?
Bandwidth, or upload and download speeds, depends entirely on what you need to do. For most people, the lowest Home Starter package fits perfectly into their daily activities. For others who might work from home or engage in online games, a higher package would be ideal to enable a smoother online experience.
Does the amount of devices connected to my router affect my speed?
Yes. The number of devices connected to your router will affect the router speed. Please be aware that while you can have a maximum of 10 connected devices to your router, this will impact your bandwidth and lower your internet speed.
What do I do when I lose internet connection?
Sudden internet disconnection can be a result of many factors. To ensure a stable connection, please ensure that there aren't any loose wires and that the router is not obstructed by foreign objects. Ensure that all cables are undisturbed. Please reach out it any issues persist.
How long will it take for the installation and activation of my connection?
Once you have signed up and made your initial deposit, installation should occur within 48hrs of presenting proof of payment. Expect activation to happen within 48hrs of installation. Due to increasing demand, and ensuring everything is technically sound, please expect some delays as we work to making sure you have a fast, stable connection.
Why is my internet speed slower than expected?
Slow speeds can be caused by network congestion during peak hours, multiple devices using bandwidth, or outdated router equipment. Try rebooting your router, disconnect unused devices, and check your subscribed speed with a speed test. Contact us if the problem persists.